Help Center
Guides, FAQs, and best practices for getting the most out of WAML.io
Quick Start
1. Create Your Workspace
Sign up with your email, verify your account, and configure basic profile details.
2. Invite Your Team
Add collaborators, assign roles, and secure access with SSO or multi-factor authentication.
3. Connect Data Sources
Link your databases, APIs, and third-party tools to power dashboards and automations.
4. Automate Workflows
Use prebuilt recipes or create custom flows to streamline onboarding, approvals, and alerts.
Support Categories
🧭 Onboarding
Everything you need to launch quickly.
- Workspace setup checklist
- Seat management & permissions
- Brand customization
- Starter integrations
⚙️ Platform & Integrations
Guides for connecting data sources and building automations.
- API authentication
- Webhook configuration
- Automation limits
- SDK & CLI usage
🔐 Security & Compliance
Understand our security model and compliance posture.
- Data residency & retention
- Audit logging
- Incident response
- Acceptable use guidelines
💬 Support & Success
How to reach us and what to expect.
- Support response targets
- Escalation paths
- Service status updates
- Customer success programs
Popular Questions
❓ How do I invite teammates?
Admins can invite teammates from the Account portal under Team Settings. Enter their email, choose a role, and they'll receive an onboarding link.
❓ What happens if I exceed my usage limits?
We notify you via email and in-app alerts at 80% usage. Overages are billed at the metered rates shown on your subscription plan.
❓ Can I access WAML.io internationally?
Yes. WAML.io is cloud-hosted and available worldwide. Enable regional caching and MFA for distributed teams.
💰 Billing Questions
❓ How do I update my plan?
Navigate to Billing → Manage Subscription in the Account portal. Changes take effect on your next renewal date.
❓ How does usage-based billing work?
Metered usage is tallied daily and invoiced monthly. Download detailed CSV exports from the billing history page.
❓ Which payment methods are supported?
We support major credit cards, ACH transfers, and invoicing for enterprise plans. Update payment methods anytime from billing settings.
❓ Can I request a refund?
Refund eligibility is outlined in our Refund Policy. Contact [email protected] with your invoice number for review.
Resources
📘 Knowledge Base
Step-by-step guides for integrations, automations, and customization.
🎓 Webinars
Live and on-demand sessions covering product launches and best practices.
🛠 Developer Docs
API reference, SDK guides, and code samples for building on WAML.io.
📢 Status Page
Track uptime, incidents, and maintenance at status.waml.com.
Still need help?
Email [email protected] — we respond within 8 business hours.
For urgent issues, include "URGENT" in the subject line to trigger priority routing.